Refund policy
Return Policy
At rare-deals.com, we offer a 7-day return policy. This means you have 7 days from the date you receive your item to request a return.
Eligibility for Return
To be eligible for a return, the item must meet the following conditions:
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The item must be in its original condition (unworn, unused, and undamaged).
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All original tags must still be attached.
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The item must be returned in its original packaging.
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Proof of purchase is required, such as a receipt or order confirmation.
How to Start a Return
To initiate a return, please contact us at contact@rare-deals.com. Once your request is reviewed, we will provide you with detailed return instructions.
Please send approved returns to the following address:
rare-deals.com Returns
1 Rue André Bréchet
75017 Paris
France
Please note that returns sent without prior authorization may not be accepted.
If you have any questions regarding returns, please contact us at contact@rare-deals.com or call us at +33 7 73 39 22 66.
Damages and Issues
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at contact@rare-deals.com so we can evaluate the issue and provide an appropriate solution.
Non-Returnable Items
Certain products are not eligible for return, including:
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Items that have been used or worn.
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Products intended for single use.
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Personalized or custom-made items, where applicable.
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Gift cards.
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Sale or clearance items.
If you are unsure whether your item qualifies for a return, please contact us before submitting your return request.
Exchanges
The fastest way to exchange an item is to return the original item and place a new order once your return has been approved and processed.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you may have a legal right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable consumer protection laws and statutory exceptions.
Where this legal right applies, it takes precedence over our standard 7-day return policy.
To qualify, the item must be returned in accordance with the applicable legal requirements. Unless an exception applies, the item should be handled only as necessary to inspect its nature, characteristics, and functioning.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional processing time before the funds appear in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at contact@rare-deals.com.
Contact Information
rare-deals.com
1 Rue André Bréchet
75017 Paris, France
Email: contact@rare-deals.com
Phone: +33 7 73 39 22 66